Privacy & Security

Privacy of Your Information and Data Protection

Pet Protect Limited is registered under the Data Protection Act. Pet Protect Limited is authorised and regulated by the Financial Conduct Authority (FCA). Both the data Protection Act and our compliance to FCA regulations places us under obligations of confidentiality to you. Your details will be held and used by Pet Protect Limited and selected companies acting on our behalf to administer your policy. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. Unless you have already notified us that you do not wish your details to be used for other purposes, your details may also be used by us or carefully selected third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. Pet Protect Limited and the third parties may contact you by mail, telephone or email. If you do not want your data to be used for other purposes and you have not already notified us please write to the Data Protection Officer at the address below. To help keep your details accurate we may use information we receive from our partners. You can ask us for a copy of your details and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.

Cookies - Gathering Information About Our Site

What is a cookie

Cookies are small text files placed on your computer or mobile device. Most websites use cookies and are perfectly safe. They enable websites to provide personalised features. Most web browsers automatically accept cookies.

Managing cookies

You can choose not to accept or to delete cookies that are stored on your computer by configuring your internet browser to warn you each time a new cookie is about to be stored, so that you may make a decision whether to accept or reject it. For more information please refer to the help section within your browser software

How PetpalsDirect.co.uk uses cookies.

PetpalsDirect.co.uk uses cookies as a means of temporarily holding information about your current visit to the site. Without cookies you will be unable to obtain a quote or purchase a policy on-line as they are essential to the functioning and security of this process. Cookies are also used for recording what parts of the service you use. We also use cookies to help us improve our site by showing us how different areas of the site are being used. We will not link your name or address with the data we collect for statistical purposes.

How PetpalsDirect.co.uk uses Third Party Cookies.

PetpalsDirect.co.uk uses the Google Analytics service. Google analytics records activity on our site and gives us aggregated reports that we use to manage and tailor our websites to our audience. For example: what web browsers are being used, which screen sizes are most common.

Further information about cookies

The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.

List of cookies used by PetpalsDirect.co.uk

Cookie Name Purpose
Session cookie ASPSESSIONIDAQADRBDC
petpals
Used to maintain your transaction and keep it secure.
PetpalsDirect tracking cookie Refsite Used to tailor the site to our audience.
Google Analytics
(3rd Party Cookies)
__utma
__utmb
__utmc
__utmz
Used to estimate our audience size and usage pattern.

Email

E-mail addresses are required in order to register for some features on Petpalsdirect.co.uk. We will not pass on your e-mail address to any third party without your permission. We may in the future send you e-mail to provide information and keep you up to date with developments on Petpalsdirect.co.uk. You can change your e-mail address at any time by contacting us via one of the routes detailed below.

Our Commitment to You

We are committed to meeting the highest standards of security. We make every effort to ensure confidentiality of your personal data, all customer data we collect is protected against unauthorised access. We are committed to providing a fraud-free web customer interface.

More information / your comments

If you want more information or have any questions or comments relating to our privacy policy please email us at enquiries@petpalsdirect.co.uk.

Alternatively, you can call our Customer Services Department on 0345 6066136 or write to:

Petpals Direct
Furness House
53 Brighton Road
Redhill Surrey RH1 6RD.