Claims

To make a claim:

1. Download a claim form. Claim documents are in Adobe Acrobat format. If they don't open automatically get the free Acrobat reader from the Adobe website.
   
   • Value, Standard and Super Cover Claim Form Only.
   • QuickCare Indoor Cat, QuickCare Dog, TenantCare Cat and TenantCare Dog Claim Form Only.
2. Both you and your vet will need to complete the claim form
3. Enclose an itemised receipt or invoice with the claim form and return to:

   Petpals Direct
   Furness House
   53 Brighton Road
   Redhill RH1 6RD

   0870 240 1913
   8am-6pm Mon-Fri

Frequently Asked Questions

Do I need to inform you before I need to make a claim?
You do not need to advise us before you wish to make a claim, unless the treatment carried out is not at your usual veterinary surgery.

How quickly are claims processed?
We aim to process claims within 14 days of receiving the completed claim form.

Can payment be made directly to the vet?
Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fees contribution that may apply to your policy will have to be settled by you with the vet.

When should I submit my claim?
We must receive your completed claim form at our offices within 6 months of the treatment.

What is a vet fees excess? How is it charged?
This is the amount you must pay for each unrelated condition you claim for. This applies per condition per year.